If you are unhappy with your order, we accept returns for up to 2 weeks after items are received. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. To make a return please email info@gretchenjonesnyc.com and they will issue a return authorization code. The customer is responsible for all shipping costs. In the case of a return, your card will be credited in full, minus the cost of all shipping charges.

ALL SALE ITEMS ARE FINAL.

If you do not have the packing slip, please include the following information with your return:

• Your name and billing address.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.

Our Return Address Is:

Gretchen Jones NYC
345 Myrtle Avenue #2F
Brooklyn, NY.11205

Please allow 10-14 days for the processing of your return.

GretchenJonesNYC.com reserves the right to deny unreasonable repairs, returns, and exchanges.

Please note that GretchenJonesNYC.com is not responsible for duty charges that may be incurred from any order.  All duty charges are the responsibility of the purchaser.